HEXENNACHT PRIVACY POLICY
Effective Date: November 15, 2025
Hexennacht is a one-person indie business, and your privacy matters to me. I only collect the information I need to process your order, run my shop, and keep things operating smoothly. I never sell or trade your personal information.
Information I Collect
When you place an order or contact me, I may collect:
• Name
• Email address
• Shipping address
• Billing address
• Phone number (optional)
• Payment information (processed securely by my payment partners; I never see your full card or bank details)
• Any messages you send me through my site or email
I also collect basic, non-identifying information through cookies and analytics tools, such as your browser type, pages visited, and general site activity.
How I Use Your Information
I use your information to:
• Process and ship orders
• Send order and shipping confirmations
• Respond to messages and customer support inquiries
• Prevent fraud and maintain shop security
• Improve my website and customer experience
• Send marketing emails only if you choose to opt-in
You are not automatically added to any marketing lists unless you subscribe through checkout or sign up manually.
Third-Party Services I Use
I share your information only with trusted service providers who help me run my shop. These services use customer data solely to perform my business functions.
These include:
• Big Cartel – website hosting and storefront
• ShipStation – shipping label creation and order fulfillment tools
• USPS / UPS – carriers used to deliver your order
• PayPal – secure payment processing
• Stripe – secure payment processing (if enabled)
• Google Analytics – website insights and performance tracking
• Email providers – to send order confirmations and replies
Each service handles your data according to its own privacy policy.
International Customers
If you order from outside the United States, your information may be processed in the US so I can fulfill your order. By ordering from my shop, you agree to this information transfer.
How Long I Keep Your Information
I keep order records for 7 years to comply with tax and accounting laws.
Emails or messages may be kept as long as needed to run my shop and maintain order history.
If you request deletion of your information, I’ll remove what I can, but some records must remain archived for tax reasons.
Your Rights
Depending on where you live, you may have the right to:
• Access the personal information I have about you
• Request corrections
• Request deletion (with legal limitations)
• Withdraw consent for marketing emails
• Ask how your information is being used
Cookies and Analytics
My site uses basic cookies and Google Analytics to understand how people use the website, such as which pages are visited and how the site performs. This helps me improve your shopping experience.
You can disable cookies in your browser settings if you prefer.
Children’s Privacy
Hexennacht is not intended for individuals under the age of 13. I do not knowingly collect information from children.
How Your Information Is Protected
I use secure, reputable third-party platforms (Big Cartel, ShipStation, PayPal, Stripe) that follow industry-standard data protection practices. Your payment information is encrypted and never stored on my servers.
Updates to This Policy
I may update this privacy policy as my tools or processes change. When I make updates, the effective date at the top will be revised.